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French Customer Service
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French Customer Service
Sutherland- Posted 6 hours ago
- Be among the first 10 applicants
Job Description
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland's cutting-edge solutions are delivered through a seamless as-a-service model, enabling rapid innovation and supporting sustainable business growth.
Description Du Poste
This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:
Qualifications
We're Hiring Talented People!
Fresh Grads are welcome to apply!
What we're looking for:
Fluency in French is a MUST! (B2/C1 level)
Strong skills in Customer Service & Customer Support
Proven ability to enhance Customer Satisfaction & Customer Experience
Problem-solving, active listening, & attention to detail
Experience in a customer-facing role and familiarity with CRM tools is a plus!
Proficiency in professional phone etiquette & communication techniques is a plus
If you're passionate about making a difference and love helping customers, we want YOU!
Informations supplémentaires
All your information will be kept confidential according to EEO guidelines.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland's cutting-edge solutions are delivered through a seamless as-a-service model, enabling rapid innovation and supporting sustainable business growth.
Description Du Poste
This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:
- Handling customer interactions with efficiency and empathy.
- Providing tailored solutions to meet customer needs.
- Ensuring a positive customer experience through effective communication and professional phone etiquette.
Qualifications
We're Hiring Talented People!
Fresh Grads are welcome to apply!
What we're looking for:
Fluency in French is a MUST! (B2/C1 level)
Strong skills in Customer Service & Customer Support
Proven ability to enhance Customer Satisfaction & Customer Experience
Problem-solving, active listening, & attention to detail
Experience in a customer-facing role and familiarity with CRM tools is a plus!
Proficiency in professional phone etiquette & communication techniques is a plus
If you're passionate about making a difference and love helping customers, we want YOU!
Informations supplémentaires
All your information will be kept confidential according to EEO guidelines.
More Info
Key Skills
Communication techniques
Fluency in French
Professional phone etiquette
About Company
Skills:
Typing Skills, Active Listening, Communication Skills, Common office applications, Customer Service Skills, Empathy, French language skills, Problem-solving, Familiarity with CRM systems