French Technical Support Specialist

Education and Experience Requirements

Bilingual: French and English (speak/write)

Basic experience with cloud infrastructure (Azure, AWS, Google, etc.)

2-3 years experience in a customer-facing technical support role

Ability to simplify technical details to customers.

Familiarity with JSON or XML or Rest API

Familiarity with network troubleshooting.

Familiarity with EDI (preferred)

Key Responsibilities

Daily Customer Support

Monitoring network performance, identifying and resolving network issues.

Managing user accounts, permissions, and access rights to various systems and applications.

Monitoring system performance and responding to system alerts and errors.

Responding to user-reported issues and providing technical support for network and system-

related problems.

Troubleshooting hardware, software, and network connectivity issues.

Enforcing IT policies and ensuring compliance with relevant regulations and security

standards.

Conducting thorough testing of integrated systems to identify and resolve any issues or bugs

that may arise during the integration process.

Other Network & EDI support tasks