Front Desk Receptionist

Al Ahli Specialists Medical Center, a leading multidisciplinary clinic situated in Al Shamkhah, Abu Dhabi, is dedicated to providing exceptional medical care. Our esteemed team of doctors and therapists specializes in diverse areas such as mental health, pediatric medicine, women's wellness, dental care, and rehabilitation therapies. We firmly believe in delivering integrated and patient-centered care, ensuring that our patients physical and emotional well-being are prioritized. Our mission is rooted in empathy, innovation, and clinical excellence, creating a welcoming and compassionate environment for all.

Al Ahli Specialists Medical Centre is looking for a Receptionist / Patient Coordinator to be the first point of contact for our patients, manage appointments, and ensure smooth clinic operations with a high standard of customer service.

Key Responsibilities:

- Greet patients and visitors with professionalism and friendliness.

- Schedule, organize, and follow up on appointments to minimize no-shows.

- Answer phone calls and promptly respond to patient inquiries.

- Coordinate between patients and the medical team, including physiotherapy, speech therapy, occupational therapy, and more.

- Monitor patient satisfaction and foster long-term relationships.

- Assist in attracting new patients and expanding the client base.

- Liaise with external entities, such as companies, schools, and insurance providers, as required.

- Support marketing activities and promote the center's services.

Key Performance Indicators (KPIs):

- Increase monthly appointment bookings.

- Reduce the no-show rate.

- Track new patient registrations and referrals.

- Maintain high patient satisfaction levels.

Qualifications & Requirements:

- Prior experience in the medical sector, preferably in rehabilitation centers.

- Experience or practical knowledge in Business Development and customer service.

- Fluency in Arabic and English (spoken and written).

- Strong communication, persuasion, and interpersonal skills.

- Highly organized, proactive, and able to work under pressure.

- Commitment to professionalism and confidentiality.