Front Desk Representative

Company Description

Ascent Climbing Gym is dedicated to providing a safe, inspiring, and accessible environment for climbers of all levels. We offer diverse climbing disciplines, expert instruction, and a welcoming community space, empowering individuals to achieve their climbing goals and embrace a healthy, active lifestyle.

Role Description

Egypt's first climbing gym and the heart of a movement that is redefining what community means in Cairo. When you walk through these doors, you are not simply coming to work. You are joining a living, breathing space where people discover their strength, test their limits, and connect in ways that go far beyond sport.

Here, every team member plays a role in shaping the story of climbing in Egypt. Every small act of care, every warm smile, every moment of patience helps build a culture of courage and trust that will continue to grow for years to come.

The Front Desk Representative is the first point of contact for customers and plays a key role in creating a welcoming atmosphere. This role manages check-ins, memberships, sales, and caf support while ensuring customers receive friendly, efficient service and accurate information.

Roles & Responsibilities

Customer Service & Check Ins

• Greet every customer warmly and professionally.
• Manage check-ins, membership validations, and day pass sales.
• Upsell memberships and packages.
• Provide tours of the facility to new visitors.
• Answer phone calls promptly.

Sales & Upselling

• Actively promote memberships and Ascent Boss or other packages.
• Ask every customer at check-in if they would like caf items.
• Suggest upgrades (e.g., If you're climbing more than twice this week, a package saves you money).
• Promote upcoming events, courses, and competitions.

Facility & Safety Awareness

• Monitor climbing floor casually during shifts to spot unsafe behavior.
• Ensure only belay-certified climbers use rope walls.
• Report facility issues (e.g., broken lockers, dirty bathrooms) to Facility Manager.

Admin & Cash Handling

• Reconcile cash/POS at the end of each shift.
• Keep front desk organized and presentable.
• Record all walk-in sales accurately.

Qualifications

• Strong Phone Etiquette and proficiency in managing Receptionist Duties
• Excellent Customer Service skills to provide a welcoming and supportive experience
• Experience with handling Reservations and booking systems
• Effective Communication skills, both verbal and written, to interact with guests and staff
• Ability to multitask, prioritize tasks efficiently, and maintain a positive demeanor
• Prior experience as a front desk representative or in a similar customer-facing role is beneficial