The candidate in this position is responsible for checking in and checking-out residence guests in a friendly, caring, and professional manner. At all times, he/she must display a professional and positive image of the Residence as they play a crucial role in the first and last impression the guest receives of the hotel.
Responsibilities
- Check in the arriving guest and check out the departing guests in a friendly, caring and professional manner.
- Upon check-in, register guests and assign rooms. Accommodate special requests whenever possible.
- If needed, assist guests in completing the registration cards and baggage handling.
- Use suggestive selling techniques to sell rooms and to promote other services of the residence.
- Verify the guest's method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon the departure of guests, process the guest check-out procedures.
- Inquire for last-minute charges. Receive payment from guests. Settle the guest account and give a copy of the invoice.
- Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures.
- At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
- It may be and not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
- Keep themselves informed of product and service knowledge as well as the residence's daily activities.
- Possess a working knowledge of the room reservation procedures.
- Maintain the neatness of his/her working area.
Qualifications
- Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
- Operational knowledge of the role.
- Luxury Hotel Experiences are preferred.
- Communication skills.
- Ability to work in a fast paced environment and multitask.
- Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel, and PowerPoint).
- Passion for hospitality and the European elegance of service.
- Okay with working rotational shifts.
- Okay with working overnight shifts up to 15 days a month.
