Join us at Zulal Wellness Resort, the Middle East's largest wellness destination, where we blend Traditional Arabic & Islamic Medicine with world-class hospitality. We are looking for a passionate and experienced Front Office Manager to lead our Front Office team and deliver unforgettable guest experiences.
Key Responsibilities:
- Ensure seamless guest journeys from arrival to departure, providing exceptional service and handling requests with care.
- Manage daily front office activities, ensuring smooth communication across departments.
- Monitor room revenue, occupancy, and credit reports to optimize performance.
- Uphold company policies, safety standards, quality benchmarks, law, and the culture of the state.
- Drive team engagement, continuous improvement, and a culture of excellence.
- Oversee front office scheduling, staffing, and daily operations.
- Evaluate staff performance and provide ongoing coaching and development.
- Resolve guest concerns efficiently and courteously.
- Maintain accurate room status, financial controls, and reporting.
- Collaborate with other departments to ensure a seamless guest experience.
- Champion guest satisfaction initiatives and ensure VIP and special requests are handled with care.
- Support sustainability practices and company values in daily operations.
Candidate Qualifications:
- Bachelor's degree in Business Administration or related field (preferred).
- Minimum 46 years of experience in front office operations, with at least 23 years in a managerial role especially in a luxury or high-end hospitality environment.
- Strong knowledge of Opera, Nuvola, Saflock, and other front office management systems.
- Strong leadership, communication, and interpersonal abilities, with fluency in both Arabic and English.
- Proficiency in MS Office (Excel, Outlook, PowerPoint, Publisher).
- Ability to manage stress, multitask, and maintain confidentiality.
- Positive, adaptable, and guest-focused attitude.
