Gaming Customer Service Representative

About the Company:

Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.

About the Role:

The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.

Key Responsibilities

• Handle customer inquiries via email, and chat
• Provide accurate and timely support related to gaming products and technical issues
• Deliver a high-quality customer experience aligned with gaming community standards
• Collaborate with internal teams to resolve complex cases

Qualifications & Requirements

• Previous experience as a Customer Service Agent (Gaming experience is a strong plus)
• Excellent command of the French or English language (spoken & written)
• Strong communication, interpersonal, and problem-solving skills
• Ability to multitask, prioritize, and work in a fast-paced environment
• Passion for gaming and understanding of gamer expectations is a MUST