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Raya CX; one of Raya's subsidiaries is hiring a General Manager - Gulf.
What will you do
- Develop and implement a comprehensive commercial strategy aligned with organizational goals and objectives to ensure accelerated profitable business growth and achieve commercial success within the assigned business unit
- Champion and lead new projects or service developments from innovation to successful implementation across all business functions, ensuring they align with both commercial and marketing strategies and become integral to the business.
- Develop client relationship management processes to ensure that their needs are being met and that excellent service is achieved and develop future improvements/services for the clients.
- Work closely with managers to drive the operational performance towards achieving all clients contractual matrices.
- Develop strategies that support the retention of existing clients in line with growing potential businesses
- Plans and direct BPO activities towards achieving set targets (financial, operation, quality and cultural whilst adhering to legislative provisions)
- Identifies, develops & directs business implementation to ensure that processes, management methods and workflow are optimized
- Responsible for all contractual agreements and ensure realistic and practical commitments are made to clients.
- Provide strategic guidance to the business unit managers to ensure service delivery
- Manage multiple services across the business unit and provide strategic direction and leadership to the teams so that they consistently meet and exceed performance metrics
- Develop an organization structure that is in line with the business objectives and needs, ensure effective tools and mechanisms are provided to the teams to track the departmental performance.
- Ensure effective succession plans are in place and seek the development of direct reports up to and including moving them to different teams/services within the company in order to maximize potential.
- Ensure timely preparation and review of goals and development plans for direct reports.
- Approve resource planning, recruitment training and other development plans for the teams Mentor and guide direct reports and work closely with all Managers and intervene appropriately to create a competent and close-knit team.
- Ensure Meeting and exceeding Financial Targets set and indicated in the annual business planning.
- Managing strategic affiliations on business unit level to support the business initiatives and market penetration.
What will you need
- 1215 years of professional experience and 10+ years in leadership, who combines sharp business acumen with a people-first mindset.
- You are equally comfortable setting strategy, reviewing P&L performance, negotiating contracts, and coaching senior leaders.
- Fluency in Arabic and English.
- Deep understanding of BPO / customer experience environments, and a proven track record of driving growth, retention, and operational excellence are essential.
What is unique about Raya
- Are you an eager learner Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community Raya encourages their employees to give back to the community through different ongoingCSR programs and initiatives.
- Are you a foodie Exclusive discounts for Raya employees at Raya's Restaurants.
