In this role:
you will go beyond basic monitoring to become a strategic partner in driving operational excellence. You will evaluate interactions across Voice, Chat, Email, and social media to ensure world-class service for our global clients.
Key Responsibilities:
- Conduct objective evaluations across multiple communication channels.
- Identify security risks, fraud, and authentication issues to safeguard project integrity.
- Lead calibration sessions to maintain consistent quality standards.
- Propose imaginative solutions to improve both employee and client satisfaction.
- Deliver data-driven insights to the Quality Assistance Manager.
What We Are Looking For:
- Language: Fluency in German (written and verbal).
- Experience: 0 months to 2 years in Quality Assurance within the Contact Center industry.
- Education: Bachelor's degree or Graduate preferred.
- Tech Skills: Proficiency in Microsoft Office Suite, particularly Excel.
- Soft Skills: Strong judgment, achievement-oriented mindset, and a customer-centric approach.
Why Join Us
- Career Growth: Work within our Digital Services and Transformation departmenta hub for innovation.
- Comprehensive Training: We provide training on Client Products, BMS Systems, and specialized production tools.
- Professional Environment: Join a global leader dedicated to elevating the customer experience.
Ready to take the next step in your QA career and help shape the future of digital customer service Apply now!
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