Level 2 Technical Support (German) – Remote (Medical App Project)
Deadline: April 22, 2026
Start: May 2026 (1st–2nd week)
Contract: Freelance | Remote: 100%
Languages: German (C2/native) + English
About The Role
TalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.
This is a hybrid L1 + L2 role:
- Handle user support (calls & tickets)
- Investigate and resolve technical issues
You'll act as a bridge between users and engineering teams.
Responsibilities
L1 – Customer Support
- Inbound calls (users/patients)
- Onboarding, navigation, basic troubleshooting
- Real-time support & clear communication
- Case documentation in Zendesk
L2 – Technical Support
- Investigate escalations & replicate issues
- Analyze logs/API behavior
- Identify root cause
- Escalate to L3 with clear documentation
- Follow up & identify recurring issues
Profile
- Native German + strong English
- 1–3 years in technical/customer support (L2 preferred)
- Strong troubleshooting & analytical skills
- Basic APIs/logs/backend understanding
- Experience with admin tools & inbound calls
- Clear communicator with customer focus
Tools: Zendesk (mandatory), Five9/CRM (plus)
Schedule
- 08:00–17:00 (CEST)
- 8h/day (split between 2 talents)
- Flexibility required
Compensation & Training
- €15/hour (production + training)
- Training duration: 2–2.5 weeks (May 2026)
Technical Requirements
- Stable wired internet
- 8GB RAM, 1.8GHz CPU, 10GB free storage
- 1920x1080 screen preferred
- Wired USB headset
- Windows 11+ or macOS 14+
Why Join Talent World Group
- Fully remote, flexible setup
- Freelance cooperation agreement
- Stable, long-term collaboration
- Paid training
- Growth into English projects or broader CSR roles
- Supportive international team
