Global Market Head of Luxury Supply
Mission
Build the most reliable luxury supply so advisors can sell extraordinary tripsfast, with confidence.
Responsibilities
- Own overall destination-level GTV, revenue, and contribution margins across all launched destinations.
- Define destination strategy, launch sequencing, and expansion roadmap in line with source-market priorities.
- Lead and manage Market Leaders Destination, ensuring clear ownership of conversion, supply quality, and fulfilment reliability at the destination level.
- Provide governance, direction, and performance oversight to Market Experience / Operations Managers to ensure consistent pre-travel closure, in-travel monitoring, and post-trip improvement.
- Set destination-wide standards for supply onboarding, supplier accountability, SLA enforcement, and escalation handling.
- Negotiate commercial terms, substitution rights, hold/option rules, cancellation ladders, and service standards
- Ensure only high-performing supply remains active by continuously reviewing conversion performance, fulfilment quality, and customer feedback across destinations.
- Drive cross-destination learning by institutionalizing best practices, playbooks, and operational standards.
- Partner closely with source-market leadership, marketing, and product teams to align destination offerings with demand signals and revenue opportunities.
- Act as the final escalation authority for systemic destination issues that impact multiple markets or high-value customers.
- Build a scalable destination operating model that supports growth without compromising luxury standards or customer experience.
- Supply strategy & portfolio design by defining hub-by-hub depth targets across villas/residences, top suites, yachts/small-ships, premium rail etc
Candidate profile
Must-have
- 18+ yrs in luxury supply leadership at a top DMC/tour operator or curated OTA (e.g., A&K, Luxury Escapes, Virtuoso-aligned operator, black tomato, Original Travel, Audley Travel or equivalent ).
- Deep contracting across villas/residences, yachts/small-ships, and high-touch experiences.
- Proven record negotiating complex terms and building option/hold mechanics with scarce inventory.
- Operator's mindset: can turn SLAs into daily behaviours and fix last-mile reliability.
- Strong network across Japan, Greece, France, Italy, Spain, Africa, Nordics etc
Skills & behaviours
- Commercial athlete: margin structure, incentives, and yield thinking.
- Curation taste + due diligence: balances wow-factor with safety, accessibility, and staffing standards.
- Speed & clarity: writes clean terms, publishes standards, and moves fast on removals.
- Partner empathy: elevates good suppliers into Icons with predictable demand and fair terms.
KPIs (reported monthly)
- Total destination-level Gross Transaction Value (GTV).
- Destination revenue contribution across all active markets.
Location & travel
- Base: Dubai. Travel 2030% to priority hubs and trade events.
Why this role
You'll turn fragmented luxury inventory into dependable product that advisors can sell in minutesnot daysand you'll be the reason our HNW trips are both extraordinary and reliable.
