GUEST JOURNEY HOST

An Exclusive Retreat of Wellness and Singularity

In Partnership with Red Sea Global (RSG)

Opening in 2025, Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no otheran immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.

Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapiesranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.

We're assembling a pioneering team of healers, wellness practitioners, clinicians, and creativesindividuals who are passionate about elevating human potential and reshaping the future of life.

Join Jayasom. Redefine the future of wellness.

JOB PURPOSE

• Provide guests with the highest level of personalised and bespoke service, following Jayasom's guest service standards.
• Strive to continuously exceed expectations and anticipate the needs and preferences of each individual guest.
• Ambassador of the company's wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy and balanced lifestyle.

GENERAL RESPONSIBILITIES

• Maintain clear, respectful, and effective communication with all levels of the organization to ensure smooth and harmonious operations.
• Build and nurture strong, positive relationships with colleagues, the corporate office, guests, and ownership, grounded in trust, respect, and professionalism.
• Collaborate closely with team members within the department and across all resort departments to support seamless guest journeys and integrated wellness experiences.
• Stay fully informed about all resort services, programs, and wellness offerings, actively promoting them to guests to enhance their overall experience.
• Mindfully participate in meetings, trainings, committees, and community engagement activities, contributing to the resort's mission and continuous improvement.
• Support and contribute to exceeding the company's business targets while upholding Jayasom's wellness philosophy and service standards.
• Approach all tasks and projects with positivity, creativity, resourcefulness, and an innovative mindset that aligns with the resort's forward-thinking vision.
• Perform any additional duties or responsibilities as assigned to ensure the smooth functioning of the resort and the delivery of exceptional guest service.

KEY OPERATIONAL RESPONSIBILITIES

• Attend and participate in daily pre- and post-shift meetings, maintaining open, respectful, and effective communication with all team members.
• Serve as the primary point of contact for guests, attentively responding to their needs, requests, and preferences with warmth and professionalism.
• Build meaningful, lasting relationships with guests by learning their preferences, recognizing special occasions, and understanding their unique wellbeing goals.
• Curate and deliver personalized experiences that reflect Jayasom's wellness philosophy, ensuring each stay is memorable and transformative.
• Welcome guests with a warm, sincere, and personalized greeting upon arrival, setting the tone for their wellness journey.
• Provide a comprehensive introduction to the resort's facilities, services, amenities, and wellness offerings.
• Remain readily available throughout the guest's stay to assist with inquiries, requests, and any needs they may have.
• Prepare and oversee guest rooms with meticulous care, ensuring every detail enhances comfort, serenity, and well-being.
• Coordinate all wellness treatments, activities, in-room dining, recreational experiences, and any additional services requested by guests.
• Ensure guest rooms are consistently spotless, fully stocked, and beautifully presented in accordance with Jayasom standards.
• Act as the liaison between guests and all resort departments to ensure seamless communication, smooth service flow, and perfectly planned wellness programs, dining reservations, and activities.
• Plan and organize bespoke activities, excursions, and leisure experiences based on individual guest interests and wellbeing aspirations.
• Arrange transportation services, including airport transfers and private vehicle requests.
• Assist with luggage handling to ensure a smooth and comfortable arrival and departure experience.
• Support in transporting guests around the resort when required.
• Organize and oversee private events, gatherings, and special occasions with exceptional attention to detail.
• Anticipate guests needs proactively, delivering thoughtful, intuitive service that reflects Jayasom's holistic approach.
• Ensure an outstanding guest journey from pre-arrival to post-departure, maintaining consistency, care, and personal attention.
• Address guest complaints promptly and professionally, ensuring complete satisfaction; record concerns, actions taken, and any compensation provided.
• Collaborate with all relevant departments to resolve guest matters and ensure the highest level of service quality throughout the resort.
• Prepare daily departmental reports and distribute them to all relevant teams.
• Update guest folios and records accurately, in full compliance with company standards and local regulations.
• Proactively support and collaborate with other resort departments whenever needed to ensure a seamless, integrated guest experience.

JOB REQUIREMENTS

Qualifications:

• BSc/BA in Hospitality Management (preferred) or equivalent

Work Experience:

• Proven experience in a similar role
• Experience working with multicultural teams
• Pre-opening experience

Knowledge:

• Front Office and reservations
• Luxury service standards
• Room control

Competencies:

• Empowerment
• Dependability and ownership
• Communication
• Teamwork and collaboration
• Creativity and resourcefulness
• Self-development
• Guest service

Technical Skills:

• Problem solving
• Teamwork and collaboration
• Global and cultural awareness
• Hotel information system
• Organization and time management

Attitude:

• Positive
• Creative and innovative
• Friendly and approachable
• Flexible and adaptable to change
• Reliable
• Empathetic
• Strong work ethics and integrity

Disclaimer:

• The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities.
• Position Descriptions are dynamic and change depending on the organizational requirements.
• All staff may be required to perform duties outside of their normal responsibilities as required.