Guest Relation Agent & Front Office Agent

Company Description

Oberoi Hotels & Resorts, established in 1934, is a globally renowned leader in luxury hospitality, operating hotels, resorts, and river cruisers across India, Indonesia, Egypt, Morocco, and Mauritius. With a deep commitment to providing unparalleled guest experiences, the brand is synonymous with timeless elegance, excellent service, and meticulous attention to detail. Guided by The Oberoi Dharma, which places guests at the core of operations, the group embodies sincere personal care and hospitality. Oberoi Hotels & Resorts offer world-class luxury, combining their prestigious legacy with innovative trends to create unforgettable stays.

Role Description

This full-time on-site role as a Guest Relation Agent & Front Office Agent is based in Hurghada. Responsibilities include greeting and assisting guests, ensuring their satisfaction throughout their stay, and managing front office duties such as check-ins and check-outs efficiently. The role also involves addressing guest inquiries, providing personalized experiences, and maintaining a high standard of service to enhance guest relations and satisfaction.

Qualifications

• Strong skills in Communication and Customer Service to effectively interact with guests and colleagues.
• Proficiency in Guest Relations and Customer Satisfaction, ensuring the highest levels of care and comfort for guests.
• Experience in Receptionist Duties, including check-ins, check-outs, and handling guest inquiries professionally.
• Ability to work in a fast-paced environment with attention to detail and problem-solving skills.
• Fluency in English is required; additional language skills are advantageous.
• Hospitality experience, preferably in luxury or 5-star establishments, is a plus.
• A warm, friendly demeanor and a commitment to upholding the values of Oberoi's hospitality philosophy.