Guest Relations Executive - Fika - Jumeirah Beach Hotel

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah's founding property, characterized by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a F&B Service Guest Relations Executive to join Fika in Jumeirah Beach Hotel

The main duties and responsibilities of this role include:

• Create a warm and memorable welcome for every guest, offering personalised attention and seamless introductions to service colleagues.

• Coordinate dining reservations and special occasions, ensuring a flawless experience through thoughtful planning and execution.

• Recommend signature dishes and beverage pairings with confidence, drawing on deep menu knowledge and understanding of guest preferences.

• Deliver attentive service to VIP and regular guests by anticipating their needs, recalling their preferences, and elevating each visit.

• Act as the key point of contact for guest enquiries, offering detailed knowledge of in-house dining themes and local highlights.

• Handle guest feedback and special requests gracefully and promptly, turning moments of dissatisfaction into lasting positive impressions.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1-2 years in guest service related work in a 5-star hotel

• Experience working in a multi-cultural environment

• Strong communication and interpersonal skills

• Proficiency in additional language required

• Microsoft Office Suite advanced competency

• Proficiency in English

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programs and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Company-provided shared accommodation

• Comprehensive healthcare and life insurance coverage

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  Paid annual leave and flight from your home country
  
  
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  Performance-based incentives tailored to your role
  
  
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  Competitive tax-free salary paid in UAE Dirhams (AED)