Guest Service Executive - Front Office - Jumeirah Muscat Bay (National Talent)

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat Bay:

Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat's breathtaking natural beauty, where mountains meet the sea at the resort's edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah's signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.

About the Job:

An exciting opportunity has arisen for a Guest Service Executive - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:

• Efficiently handle guest check-ins and check-outs, ensuring a smooth and accurate process while providing a warm and welcoming experience, including processing payments and handling billing inquiries securely and accurately.

• Address guest inquiries, requests, and minor complaints promptly and professionally, providing information on hotel services, amenities, and local attractions, and escalating more complex concerns when necessary.

• Allocate rooms based on guest preferences and availability, ensuring special requests and requirements are accommodated, while maintaining accurate guest records, preferences, and feedback.

• Assist with reservation confirmations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies and procedures.

• Maintain clear and effective communication with other hotel departments to coordinate guest requests and ensure timely, high-quality service delivery.

• Follow security and service procedures to ensure guest safety and privacy, including verification of guest identification, handling lost and found items, and consistently upholding hotel service standards.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma is essential a Bachelor's degree in Hospitality Management, Business Administration, or a related field is desirable.

• Minimum 1-2 years of experience in customer service or front desk roles within the hospitality industry.

• Intermediate proficiency in Microsoft Office programs with the ability to use systems accurately and efficiently.

• Strong problem-solving ability with attention to detail, creativity, and effective project management skills.

• Demonstrated leadership and team management capabilities with a professional, service-oriented approach.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Access to Learning & Development programmes and clear career pathways.

• Opportunities for internal mobility within our global network.

• Colleague discounts on food, beverage and hotel stays worldwide.

• Health care and insurance benefits.

• Locally competitive salary.

• Locally relevant benefits as determined by the property.