Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
We are seeking passionate and service-driven Head Hostess to join our award-winning Lifestyle Dining brands e.g. SUSHISAMBA, Signor Sassi, L'AMO.
As a key member of our Front-of-House team, you will lead by example in delivering exceptional guest experiences while inspiring and supporting your team to uphold the highest standards of luxury hospitality.
Key Responsibilities
- Lead and inspire the hostess team to deliver exceptional, personalized guest experiences from arrival to departure.
- Oversee daily reservations, seating plans, and guest flow to maximize efficiency while maintaining the highest service standards.
- Welcome VIPs, regular guests, and special occasion celebrations with professionalism, warmth, and attention to detail.
- Manage reservation platforms, waitlists, and guest databases to ensure accurate and seamless operations.
- Collaborate closely with restaurant management, floor teams, and reservations to optimize table allocation and guest satisfaction.
- Handle guest inquiries, feedback, and special requests with confidence, discretion, and professionalism.
- Monitor restaurant capacity, pacing, and service flow to ensure an elevated dining experience.
- Train, coach, and develop Hostesses, ensuring consistency in luxury service standards, grooming, and guest engagement.
- Maintain exceptional knowledge of restaurant offerings, promotions, events, and VIP preferences.
- Ensure the reception area is impeccably always presented and reflects the brand's luxury image.
- Prepare daily reservation reports and communicate guest preferences, VIP arrivals, and operational updates to management.
Ideal Requirements
- Minimum 3 years of experience as a Head Hostess, Senior Hostess, or Hostess in a luxury restaurant, upscale lifestyle venue, fine dining restaurant, beach club, or five-star hotel.
- Previous leadership or supervisory experience within front-of-house operations is highly desirable.
- Strong experience managing reservation platforms such as Seven Rooms, OpenTable, or similar systems.
- Outstanding communication and interpersonal skills with natural warmth, confidence, and engaging personality.
- Exceptional organizational and multitasking abilities in a fast-paced, high-volume environment.
- Proven ability to manage VIP guests and resolve guest concerns with professionalism and discretion.
- Fluent English is essential; additional languages such as Arabic, Russian, French, Spanish, Italian
- Impeccable grooming, attention to detail, and a genuine passion for luxury hospitality.
