Head of eCommerce (Luxury)

Candidates must be based in or relocate within proximity of one of 2-TIMES office locations: Hong Kong (Central), Singapore (Rochor), or Melbourne (CBD). For global applicants, relocation to Asia is required for this position.

Reporting to our VP of Technology, the Head of eCommerce will help oversee 2-TIMES global portfolio of digital products, supporting the definition a flexible roadmap for our eCommerce technology platform in order to drive improvement in visitor conversion, repeat purchasing, and cross-brand selling of our luxury designers and products. He/She/They will work closely with the design team to improve UI/UX that articulates the group's POV, crafting compelling experiences that differentiate 2-TIMES from its key competitors.

He/She/They will lead the implementation of site-wide digital merchandising strategies for the retail/eCommerce business that focus on searchability, user engagement, and frictionless shopping bridging technical and business worlds to design scalable product enhancements.

The ideal candidate is experienced in managing an eCommerce business across numerous functions counting merchandising, marketing and operations leading and overseeing strategy, and executing tactics to boost traffic and revenue growth across our online retail business, whilst supporting global PR, communications and events teams on varying digital initiatives.

Responsibilities

Proven success establishing & testing dashboards/digital frameworks, and managing all related schedules, milestones and resources to ensure continuous improvement

Identifying opportunities to enhance our eCommerce user experience, margins and new lines of business presenting supporting cases for such opportunities to various stakeholders for alignment on priorities

Management of the digital roadmap for 2-TIMES eCommerce platform capabilities, including but not limited to: site navigation, content development, promotional campaigns, order management, cart, checkout, payment, and fulfilment

Conducting customer and market research, A/B testing, client and user feedback, and competitive analysis

Collaborating with cross-functional team members, business stakeholders, and technical teams during the discovery process to assess value, technical dependencies and feasibility of both existing and new product features

Must-haves

Bachelor's degree in a related field (computer science, engineering, mathematics, etc.)

7-10 years of experience in product management within an eCommerce branded environment experience with retailers in a luxury specialty/multi-brand space is advantageous

Demonstrated understanding of the Chinese online experience, including but not limited to WeChat, JD.com & Tmall environments, with the ability to identify and recommend key improvements and benefits as a thought leader for 2-TIMES across numerous external platforms

Web, App & Macsavviness, with working knowledge of Salesforce, Google, Microsoft and Adobe suites a must

Proficiency using Sanity and Salesforce CMS and in delivering technology products/services in a high-growth environment, handling multiple competing priorities simultaneously, particularly utilizing project management tools like Slack & Notion

Well-versed in Agile and Scrum methodologies and principles, API architecture and development integrations hands-on experience with programming a plus

Strong analytical and quantitative skills, with the ability to utilise data and metrics to enforce assumptions, recommendations and actions

Fluency in English (written and verbal). Mandarin, Cantonese or French an asset

* HK/SG/AUS work authorisation required

Salary range (equivalent): HK $80k100k p/m, plus allowances

2-TIMES will not enter into any commercial undertaking/s with recruiters or agencies representing talent.