Head of Fraud Management and Revenue Assurance

We are looking for a Head of Fraud Management and Revenue Assurance (FMRA) leads strategies to prevent revenue leakage and financial loss from fraud, particularly in telecom and fintech.

They oversee proactive detection, data analytics, and policy enforcement to secure billing, manage risk, and optimize revenue streams using advanced technology like AI and machine learning.

Key Responsibilities and Competencies

Strategic Leadership: Directs teams to identify, analyze, and mitigate fraud (e.g., SIM box, account takeover) and revenue leakage (billing errors, provisioning failures).

Technology & Data Analytics: Implements and manages AI-driven RAFM solutions, real-time data analysis, and advanced analytics tools (e.g., ACL, Qlikview, WeDo).

Risk Mitigation & Policy: Updates fraud policies, ensures compliance, and strengthens internal controls to prevent financial losses.

Stakeholder Management: Communicates with executive leadership regarding the financial impact of fraud and revenue assurance efforts.

Business Impact: Protects company financial performance, enhances revenue assurance, and ensures process optimization.

Key Performance Indicators (KPIs)

The effectiveness of this role is measured through specific financial and operational metrics:

Category Key Metrics

Financial Impact

Reduction in gross fraud losses; percentage of revenue leakage identified and recovered.

Detection Efficiency

Fraud detection rate (Recall); precision rate (accuracy of alerts); and Value Detection Rate (VDR).

Operational Speed

Average case resolution time; incident response time from alert to containment.

Customer Experience

False positive rate (legitimate transactions blocked); checkout latency; and customer complaint volume.

Typical Qualifications & Skills

• Education: Professional accounting qualification (e.g., ACCA, CIMA) or a Master's degree in Finance/MBA.
• Experience: Usually requires 10+ years of financial leadership, with at least 5 years in a senior management role.
• Technical Skills: Deep knowledge of telecom or banking risk frameworks, advanced data analytics (SQL/BI tools), and experience with automated RA/FM systems.
• Soft Skills: High ethical standards, ability to influence board-level stakeholders, and strong crisis management capabilities.