Position Overview
The
Head of Housekeeping is responsible for leading and managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and presentation across guest rooms, public areas, and back-of-house spaces. This role ensures that the property maintains a luxury hospitality standard while delivering an exceptional guest experience.
The Head of Housekeeping will oversee housekeeping staff, develop operational procedures, manage budgets and supplies, and coordinate with other departments to ensure seamless daily operations.
Key Responsibilities
Operational Management
- Oversee all housekeeping operations including guest rooms, public areas, laundry, and service areas.
- Ensure the property consistently meets luxury hospitality cleanliness standards.
- Develop and implement housekeeping procedures, cleaning schedules, and quality control systems.
- Conduct routine inspections of rooms and public areas to ensure quality standards are maintained.
Team Leadership
- Recruit, train, supervise, and motivate the housekeeping team.
- Prepare staff schedules, allocate daily tasks, and monitor productivity.
- Conduct performance evaluations and provide coaching and development.
- Foster a culture of teamwork, professionalism, and service excellence.
Quality & Guest Experience
- Ensure guest rooms and public spaces are maintained to exceptional standards.
- Respond promptly and professionally to guest requests and service concerns.
- Implement continuous improvement initiatives to enhance guest satisfaction.
Inventory & Budget Control
- Manage housekeeping inventory including linens, cleaning chemicals, and equipment.
- Monitor departmental budgets and control operational costs.
- Coordinate procurement and ensure proper storage of supplies.
Coordination & Compliance
- Work closely with Front Office, Engineering, and F&B teams to ensure smooth operations.
- Ensure compliance with hygiene, safety, and sanitation standards.
- Report maintenance issues and coordinate with engineering for repairs.
- Maintain housekeeping records, reports, and operational documentation.
Requirements
- Bachelor's degree or Diploma in Hospitality Management or related field.
- Minimum 810 years of housekeeping experience in luxury hotels or hospitality environments.
- At least 35 years in a managerial or executive housekeeping role.
- Strong leadership and team management skills.
- Excellent knowledge of cleaning procedures, chemicals, and housekeeping equipment.
- Strong attention to detail and organizational skills.
- Excellent communication and problem-solving abilities.
Preferred Experience
- Experience in luxury hospitality, wellness retreats, or VVIP guest environments.
- Pre-opening hospitality project experience is an advantage.
- Knowledge of housekeeping management systems or hotel PMS systems.
