Head of IT Infrastructure

1. Position Purpose

• Manage IT infrastructure Daily tasks
• Systems Availability
• Backup procedure
• Network and connectivity
• IT Resources Planning
• Users Awareness & Support
• Systems & Users Security
• IT users Policies
• Database Architecture

Reporting to : CIO

1. Main Responsibilities

Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance.

Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management.

Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.

Maintains overall security of the network, systems, and data.

Prepare high availability for critical business systems.

Owns and maintains strict controls on data/system backups and recoverability.

Manage team members in their daily activities as well as supporting business projects.

Develop and manage relationships with vendors in support of team augmentation and systems support.

Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements.

Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies

Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions

Maintain quality service by establishing and enforcing organization standards

Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy.

Develop and implement hardware and software standards for network, servers, databases, wireless technology, file & print services, data retention standards, etc.

Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity).

Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc.

Establish and implement best-practice standards as well as departmental policies and procedures.

Monitor and troubleshoot database performance issues.

Optimize database performance and scalability.

Develop and implement database security measures.

Stay up-to-date on the latest database technologies and trends.

1. Authorities

• IT Infrastructure, Systems, Network, Database and Backup

1. Education Level:

• Bachelor's degree in Information technology, computer science, software engineering, or a related field.
• Proven experience in managing IT infrastructure and services.
• Experience with computer networks, network administration, and network installation.
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
• Proficient in Microsoft Windows software, including server, office, and exchange.
• Management and leadership skills.
• Experience with Database management
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail-oriented.
• Excellent analytical and problem-solving skills