About Company
Pay10.com is a UAE-headquartered fintech company licensed and regulated by the Central Bank of the UAE under the Retail Payment Services & Card Schemes (RPSCS), Stored Value Facilities (SVF), and Open Finance frameworks.
As part of our regional growth, we're expanding into Egypt one of the fastest-growing fintech markets in the MENA region. Pay10 Egypt will bring cutting-edge digital payment solutions to businesses and consumers, including payment gateway services, merchant acquiring, cross-border transfers, and open finance capabilities.
Key Responsibilities
Business Support:
- Develop and implement operational strategies that align with business objectives and drive efficiency
- Share best practice for internal process setup and excellent customer experience
- Lead the process setup for transaction flows, fund movement, reconciliation and settlement
- Lead process setup and update for new product launch and additional service offered
- Participate and sign off system development, UAT and Go live
Team Management:
- Lead and motivate a team, fostering collaboration and high performance
- Optimize operational policies and procedures to enhance service delivery.
- Define and monitor KPIs, ensuring adherence to quality and compliance standards.
- Oversee resource allocation to ensure cost-effectiveness
Stakeholder Management:
- Collaborate with internal and external stakeholders to maintain operational excellence.
- Participating in vendor selection process based on market study
- Lead and represent Operations function for internal and external Audits
Operations Centre:
- Setup and Lead Operations Centre providing round the clock support to Merchants and Consumer
- Regular monitoring the performance of representatives and support function
- Monitor on SLA and TAT for query and issue resolution
- Monitor on overall uptime and availability of support function
- Work closely with Sales and Product on digital APM offering and post-sales support
Payment Domain expertise:
- Define and implement workflows for Digital wallet and Pre-Paid Card usage
- Manage dispute, refund, reversal and settlement flows within TAT
Qualifications & Experience
- Bachelor's degree in Business Administration, Finance, Operations Management, or a related field (Master's preferred).
- 10+ years of experience in operations within the payments, fintech, or banking industry.
- Strong understanding of payment systems, merchant acquiring, and digital wallet operations.
- Experience in managing fund flow, settlement, and reconciliation processes.
- Proven experience in leading large operations teams and setting up new business processes.
- Excellent stakeholder management and vendor negotiation skills.
- Strong analytical, organizational, and leadership capabilities.
- Familiarity with local regulatory and compliance requirements within the financial services sector.
