Job Description:
We Dream. We Do. We Deliver.
At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we've spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.
We've been named a global Leader by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management
What we expect from Head of Solutions:
- The candidate will develop and communicate a clear strategic vision for the solutions team, aligning it with the overall goals of the agency.
- Own and evolve the solution consulting vision across the customer lifecyclefrom evaluation to value realization.
- Manages day-to-day activities of solutions development initiatives
- Leads the programme management of solutions development initiatives and associated solution councils of cross-functional SMEs - including managing meeting logistics and coordination, project timeline development and tracking, project management of deliverables development etc
- Conducts research on business, industry and marketplace trends using third-party research and business intelligence resources.
- Assists senior solutions team members in synthesising market intelligence and trend data into an understanding of solution buyers, buying models and white space solutions opportunities
- Conducts research and compiles SWOT analysis of competitive capabilities and solution offerings. Tracks, monitors and updates competitive analysis on on-going basis
- Helps to develop and co-lead design-thinking-led solutioning workshops (with internal and external stakeholders) to drive disruptive solutions development
- Creates/develops and keeps up-to-date a central repository of solutions collateral materials (solutions pitch decks, one pagers etc.), case studies and business cases; as well solutions development best practice guidance documents, examples and templates
- Sources case studies and content for business cases to support solutions development initiatives and strengthen solutions sales narratives
- Candidate should have experience in collaboration and cross-functional leadership: Understanding the importance of working closely with other departments, such as sales, marketing, and product development, to ensure cohesive and effective solutions delivery.
- Closely collaborates with new business development, corporate communications and demand generation teams to manage the logistics for initiatives to promote the solutions portfolio to both internal stakeholders (client partners, new business/growth officer community etc.) as well as external stakeholders (clients, analysts etc.)
- Leads, alongside Chief Growth Officer and Capability Service Leads, new and existing business pitches (from a solution perspective), creating the solution, curating the slides and key messaging and being part of the submission and pitch team all the way through to decision.
- Responsibility for building and maintaining strong relationships with key clients, understanding their needs, and ensuring the delivery of high-quality solutions.
- Knows the importance and has the ability of staying up-to-date with the latest marketing technology trends and innovations, and implementing these to improve the agency's offerings.
- The role's responsibility also covers recruiting, developing, and mentoring a high-performing solutions team, fostering a culture of continuous learning and improvement.
- Serve as a trusted escalation advisor to prospects and customers across sales and customer success (from a solution standpoint)
- Push the boundaries of demo solutions, inspire the discovery of WOW moments, improve technical documentation, and build integration playbooks.
- Ideally familiar with Merkle or a competitive agency and the technology and solutions delivered in this space. Minimum experience across Salesforce and Adobe.
Why choose Merkle
Innovation at Our Core: As part of dentsu's global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we've
been innovating to meet the changing needs of our clients.
Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.
Collaborative Culture: At Merkle, your ideas and contributions truly matter. You'll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.
- At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: To be at the forefront of people-centered transformations that shape society.
We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.
Location:
Dubai
Brand:
Time Type:
Full time
Contract Type:
Permanent
