- Perform Operations transactions (Cash & Non Cash) in a timely and accurate manner.
- Handle, serve, and provide operational services to clients to ensure high quality of service to meet clients satisfaction within Bank's procedures & policies.
- Overall control of operations & subordinates.
- Ensure adherence to branch and regulator policies, recommendations and CBE regulations.
- Supervise branch operations in addition to his responsibilities as a teller.
- Supervise, motivate and train the tellers in order to achieve their goals and objectives.
- Responsible to updated registers, prepare reports, and investigate incidents.
- Ensure adherence to bank products and processes to handle the customer quires & complaints.
- Cross selling, encourage and educate the clients to use the bank products.
- Control in/out cash shipments, number forms of value & prepare all reports required on due time.
3 to five years of experience
