Healthcare Appointment Specialist - US Account - Outbound Calls

Company Description

In a world where vendors make the same promises year after year, MeaeCare dares to be different. We believe that better outcomes require more than hopethey demand evolution. That's why we lead with agility, using a tech-first approach to redefine what patient engagement should look like. Our proprietary, AI-driven tools and Uber-like logistics aren't just enhancements; they're game changers that ensure timely, targeted outreach and reliable resource allocation.

Our nationwide network of experienced doctors and nurses is backed by decades of healthcare management expertise. But what truly sets us apart is our platform: a system designed not to burden providers with more questions, but to empower them with real-time insights and data that help them act swiftly and smartly.

At MeaeCare, we're not just client-facing, we walk beside them as partners, advocates, and strategists. Our mission is simple: optimize the quality of care, improve outcomes, reduce risk, and help you meet quality measures with confidence and precision.

Headquarter:

Santa Ana, CA, USA.

Industry:

Home Health Care Services

Role Description

This is a full-time on-site role located in Cairo, Egypt, for a Healthcare Appointment Specialist - US Account focusing on outbound calls. The role involves scheduling and confirming appointments, managing patient inquiries, making outbound calls to patients, ensuring accurate data entry, and maintaining a professional and empathetic approach during interactions. The specialist will also collaborate closely with the healthcare team to provide exceptional patient support and enhance patient experiences.

Qualifications

• English: C1 Speaking, US Culture awareness.
• Background in healthcare-related fields, with an understanding of medical terminology is preferred.
• Minimum 1 Year experience in English CS Accounts, prior experience in the healthcare or customer service industry is highly advantageous
• Strong Communication skills, including the ability to convey information clearly and empathetically over the phone, and, high objection handling skills.
• Ability to work in the afternoon and night shifts. -Onsite-
• Ability to work efficiently in a fast-paced environment and maintain attention to detail.
• Familiarity with patient scheduling systems and electronic medical records is a plus.