Help Desk Engineer

Core Responsibilities :-

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to Employees.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged. Prioritize and manage several open issues at one time.
• Prioritize and manage several open issues at one time.
• Follow up with Employees to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Diagnose and troubleshoot basic technical issues.
• Provide step-by-step technical help, both written and verbal

Qualifications:-

• Bachelor's degree in information technology, Computer Science or equivalent.
• 2 years of experience in healthcare industry..