Job Title: Helpdesk Specialist
Department: Information Technology
Location: Doha, Qatar
Employment Type: Full-time
Job Summary:
The Helpdesk Specialist will serve as the first point of contact for all IT-related inquiries within Qatar. The role involves providing timely technical support, troubleshooting issues, and ensuring smooth day-to-day IT operations across all museum facilities. The ideal candidate will demonstrate strong customer service skills, technical expertise, and the ability to work efficiently in a dynamic cultural environment.
Key Responsibilities:
- Provide first-line technical support to end users via phone, email, and in-person interactions.
- Record, track, and manage support requests through the helpdesk ticketing system.
- Diagnose and resolve hardware, software, network, and peripheral issues.
- Escalate complex technical issues to relevant IT teams when necessary.
- Support installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
- Assist with user account management, access permissions, and system onboarding/offboarding.
- Ensure all IT support activities comply with Museums IT policies and security standards.
- Maintain accurate documentation of issues, solutions, and best practices.
- Provide training or guidance to end users on commonly used systems and tools.
- Coordinate with vendors for equipment repairs and service requests as needed.
Qualifications & Experience:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 23 years of experience in IT helpdesk or technical support roles.
- Strong knowledge of Windows operating systems, MS Office suite, and basic networking.
- Experience with IT ticketing systems and remote support tools.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, multicultural environment.
- Prior experience in the museum, cultural, or public sector is a plus.
Key Competencies:
- Customer service orientation
- Technical proficiency
- Time management
- Team collaboration
- Adaptability and initiative
