Driven by a passion for creating unique
home-grown food concepts, The
Independent Food Company is a UAE-based hospitality group behind the
region's most beloved brands - SALT, Parker's, Somewhere, Public, Kumo, and Shalwa. Each concept is a testament to our commitment to innovative experiences, community connection, and high standards of service.
The Hospitality Auditor ensures consistent delivery of brand and guest experience standards across INDPT through Experience Quality audits, spot checks, and CAPA closure follow-ups. The role focuses on evaluating FOH/guest journey performance, cleanliness and maintenance perception, service sequence execution, staff conduct, and customer complaint handling.
Key Requirements
- Conduct EQ Audits
- Perform Experience Quality audits using approved EQ checklists.
- Cover:
- Guest journey and experience flow
- Greeting, order taking, service sequence, farewell
- Staff conduct, grooming, and presence
- Cleanliness perception (FOH + BOH interface)
- Hygiene practices affecting guest perception
- Brand presentation & merchandising compliance
- Documentation & Reporting
- Document findings clearly and objectively (facts, not opinions).
- Provide photo evidence when required.
- Issue reports within 2448 hours, including:
- summary status
- key gaps
- corrective action requirements
- Follow-up
- Verify the completion of corrective actions during follow-up visits.
- Track recurring issues and highlight trends to the EQ Supervisor.
- Guest Experience Checks
- Support management in identifying service gaps and guest pain points
- Provide real-time coaching feedback to shift teams when appropriate.
- Support Standardization
- Ensure FOH manuals and SOPs are followed and are accessible.
- Support implementation of updated standards across locations.
Job Requirements
- Bachelor's degree in hospitality or business
- Excellent attention to detail
- Strong communication skills
- Strong reporting and documentation abilities
- Confident personality and professional demeanor
- Ability to work independently and travel often
