Hostess Hotel
Job Summary:
The Hotel Hostess is responsible for welcoming guests, ensuring a positive first impression, and providing excellent customer service throughout their visit. The role focuses on guest satisfaction, coordination with hotel departments, and maintaining a professional and welcoming environment.
Key Responsibilities:
- Greet and welcome guests warmly upon arrival
- Escort guests to designated areas (restaurant, lounge, meeting rooms)
- Manage guest reservations and seating arrangements
- Answer guest inquiries regarding hotel services and facilities
- Coordinate with front desk, restaurant, and housekeeping teams
- Handle guest complaints politely and efficiently, escalating when necessary
- Maintain cleanliness and presentation of reception and waiting areas
- Follow hotel service standards and safety policies
Required Skills & Qualifications:
- Excellent communication and interpersonal skills
- Professional appearance and positive attitude
- Strong customer service orientation
- Ability to work flexible hours, including weekends and holidays
- Previous hospitality experience preferred
Hostess Airport
Job Summary:
The Airport Hostess provides customer assistance and support to passengers, ensuring smooth airport operations and a comfortable travel experience. This role involves passenger guidance, information services, and compliance with airport regulations.
Key Responsibilities:
- Welcome and assist passengers at terminals and gates
- Provide information on flight schedules, boarding procedures, and airport facilities
- Assist passengers with check-in, boarding, and transit processes
- Support elderly, VIP, and special-needs passengers
- Coordinate with airline staff, security, and ground services
- Handle passenger concerns in a calm and professional manner
- Ensure compliance with airport safety and security regulations
Required Skills & Qualifications:
- Strong communication skills and customer-focused attitude
- Ability to remain calm under pressure
- Multilingual skills are an advantage
- Willingness to work shifts, including nights and holidays
- Prior experience in aviation or customer service preferred
