An Exclusive Retreat of Wellness and Singularity
In Partnership with Red Sea Global (RSG)
Opening in 2025, Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no other - an immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.
Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapies - ranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.
We're assembling a pioneering team of healers, wellness practitioners, clinicians, and creatives—individuals who are passionate about elevating human potential and reshaping the future of life.
Join Jayasom. Redefine the future of wellness.
JOB PURPOSE
- First point of contact for guests entering our Gourmet Service areas.
- Provide a warm and welcoming atmosphere, ensure efficient seating arrangements, and contribute to an exceptional dining experience.
- Create a positive impression and maintain the smooth flow of restaurant operations.
- Ambassador of the company's wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy and balanced lifestyle.
GENERAL RESPONSIBILITIES
- Maintain outstanding communication with all levels of the organisation.
- Develop and maintain effective relationships with colleagues, corporate office, guests, ownership.
- Work collaboratively with colleagues within own department and all resort departments.
- Keep updated on all services and programmes available at the resort and promote them to guests.
- Pro-actively participate in meetings, trainings, committees and community relations activities and programs.
- Work towards exceeding company's business targets.
- Take a positive and resourceful and innovative approach to every project.
- Carry out any other reasonable duties and responsibilities as assigned.
KEY OPERATIONAL RESPONSIBILITIES
- Greet and welcome guests in a warm and professional manner as they arrive at the Gourmet Service areas.
- Escort guests to their tables, aid with seating preferences when necessary.
- Manager the booking list, take note of reservations.
- Assign tables to optimise the Gourmet Hosts workload and ensure efficient service.
- Coordinate with the Team Leaders and Gourmet Hosts to accommodate special requests.
- Take guest reservations and maintain an organised reservation system, ensure accuracy and timeliness.
- Confirm reservations in advance and manage any changes or cancelations.
- Be familiar with the menus, including special promotions.
- Assist guests with menu enquiries and special requests.
- Handle guest's complaints in a prompt and courteous manner to guarantee 100% guest satisfaction.
- Assist with daily reports such as revenue, voids, guest complaints, guest preferences, special guests celebrations, and occasions.
- Prepare, facilitate and attend departmental and resort meetings as per property's operational guidelines.
- Be knowledgeable about all resort services, activities and products.
JOB REQUIREMENTS
Qualifications:
- BA in Hotel Management or equivalent (preferred)
Work Experience:
- Previous experience in a similar role in a luxury resort and in pre-opening
- Progressive experience in high quality service
Knowledge:
- Computer proficiency – Microsoft Office and Publisher
- Hotel information system – Opera, Fidelio Micros Symphony
Competencies:
- Empowerment
- Dependability and ownership
- Communication
- Teamwork and collaboration
- Creativity and resourcefulness
- Self-development
- Guest service
Technical Skills:
- Strong attention to details
- Excellent time management
- Multitasking
- Teamwork and collaboration
- Ability to handle pressure
Attitude:
- Positive
- Friendly and approachable
- Flexible and adaptable to change
- Responsible and reliable
- Empathetic
Disclaimer:
- The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities.
- Position Descriptions are dynamic and change depending on the organizational requirements.
- All staff may be required to perform duties outside of their normal responsibilities as required.
