Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
We are seeking passionate and service-driven Hostess to join our award-winning Lifestyle Dining brands e.g. SUSHISAMBA, Signor Sassi, L'AMO.
As a key member of our Front-of-House team, you will lead by example in delivering exceptional guest experiences while inspiring and supporting your team to uphold the highest standards of luxury hospitality.
Key Responsibilities
- Welcome guests with warmth, professionalism, and genuine hospitality, ensuring an exceptional first impression.
- Manage reservations, walk-ins, and waitlists efficiently using the restaurant's reservation system.
- Coordinate table assignments to maximize guest flow while maintaining an outstanding dining experience.
- Escort guests to their tables and introduce them to their server, ensuring a seamless handover.
- Manage guest inquiries, special requests, celebrations, and VIP arrivals with attention to detail.
- Maintain accurate reservation records and guest profiles to support personalized service.
- Communicate effectively with the restaurant management and service teams regarding reservations, table availability, and guest preferences.
- Monitor reception and waiting areas, ensuring they remain organized, welcoming, and aligned with luxury brand standards.
- Assist in resolving guest concerns professionally and promptly, escalating when necessary.
- Uphold the highest standards of grooming, etiquette, and brand presentation always.
Ideal Requirements
- Minimum 1–2 years of experience as a Hostess in a luxury restaurant, upscale lifestyle venue, fine dining restaurant, beach club, or five-star hotel.
- Experience of using reservation platforms such as Seven Rooms, OpenTable, or similar systems is preferred.
- Excellent communication and interpersonal skills with a naturally warm and engaging personality.
- Strong organizational and multitasking abilities in a fast-paced, high-volume environment.
- Professional appearance with exceptional attention to detail and guest service.
- Ability to remain composed under pressure while delivering consistently high service standards.
- Fluent English is essential; additional languages such as Arabic, Russian, Spanish, or Italian are an advantage.
