Hostess (F&B
The Creekside Hotel, Dubai
Location: Dubai, UAE
Department: Food & Beverage
Employment Type: Full-Time
About the Role
The Creekside Hotel is seeking a warm, polished, and service-oriented Hostess to be the welcoming face of our F&B outlets. You will be responsible for greeting guests, managing reservations, and ensuring a smooth and delightful dining experience from arrival to departure.
Key Responsibilities
Guest Welcome & Seating
- Greet all guests with genuine warmth, professionalism, and a friendly smile.
- Manage restaurant reservations, seating plans, and table rotations efficiently.
- Escort guests to their tables and ensure they are comfortably settled.
- Maintain the entrance and host/hostess desk area in an organized and presentable manner.
Guest Experience & Communication
- Handle guest inquiries, special requests, and concerns with care and accuracy.
- Provide information about menu items, promotions, and restaurant offerings.
- Coordinate with service and kitchen teams to ensure a smooth dining flow.
- Anticipate guest needs and support service staff during peak periods.
Reservation & System Management
- Manage reservations using the hotel's booking system or designated software.
- Maintain an updated waitlist and communicate waiting times clearly.
- Confirm bookings, handle modifications, and ensure accurate guest profiles.
Operational Support
- Assist with menu distribution, cleaning tasks, and front-of-house organization when required.
- Support the F&B team during events, busy shifts, and themed promotions.
- Uphold all hygiene, safety, and brand standards in the restaurant.
Qualifications & Skills
- Previous experience as a Hostess or in a guest-facing F&B role (hotel experience preferred).
- Excellent communication and interpersonal skills.
- Professional appearance with a friendly, confident, and engaging attitude.
- Ability to multitask and remain composed in fast-paced environments.
- Basic knowledge of reservation systems and POS is an advantage.
- Fluency in English is essential; additional languages are a plus.
