Facility (Property - Residence) Manager Luxury Serviced Apartments (Accra, Ghana)
Location: Airport Residential Area, Accra
Employment Type: Full-Time
Commitment: Long-term (Minimum 35 years)
About the Role
We are seeking an experienced and hands-on Facility (Property - Residence) Manager to oversee the day-to-day operations of a luxury serviced residential property. The role blends the standards of premium hotel management with the long-term comfort and privacy of modern residence living.
The ideal candidate will have a strong background in hospitality operations preferably in hotel or serviced-apartment management with solid experience in facilities coordination, team leadership, and guest relations.
Key Responsibilities
- Oversee all daily operations of the residence, including housekeeping, front-of-house, maintenance, and security teams.
- Maintain exceptional service standards aligned with luxury hotel operations.
- Supervise guest check-in/out, resident support, and concierge services to ensure a seamless and welcoming experience.
- Manage preventive maintenance, cleanliness, and facility inspections in coordination with technical and housekeeping staff.
- Lead and develop operational teams through training, performance management, and service-culture reinforcement.
- Collaborate with ownership and management to set budgets, control operating costs, and optimize resources.
- Ensure compliance with health, safety, and local regulatory standards.
- Handle guest and resident feedback with professionalism, fostering continuous improvement in service delivery.
- Liaise with vendors, contractors, and external service providers to ensure timely and quality execution of operational tasks.
- Prepare periodic operational and financial performance reports for management.
Qualifications & Experience
- Minimum 5 years of experience in hotel, serviced apartment, or hospitality - facility operations management.
- Strong leadership and interpersonal skills with the ability to manage multicultural teams.
- Excellent understanding of front-office operations, housekeeping, and facilities maintenance.
- Background in budgeting, cost control, and vendor management is an advantage.
- Strong customer-service mindset with attention to detail and presentation standards.
- Proficiency in MS Office; experience with hotel management systems (PMS, POS, CRM) preferred.
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Accommodation, food, travel ticket (once a year), visa included in the package.
