Summary
Duties and responsibilities related to the Housekeeping Coordinator role:
- Act as the central communication point for the department, answering phone calls and managing radio communications to dispatch housekeeping staff effectively.
- Manage and log all incoming guest requests (e.g., for extra amenities, towels, or special cleaning) and ensure they are assigned and completed promptly.
- Update the hotel's Property Management System (PMS) in real-time with room status changes (e.g., from dirty to clean and inspected), ensuring the Front Office has accurate information for check-ins.
- Coordinate closely with the Front Office to prioritize rooms for VIP arrivals, early check-ins, and manage any room discrepancies.
- Liaise with the Engineering department by logging maintenance requests for issues found in guest rooms or public areas and tracking their completion.
- Prepare and distribute daily work assignments, room attendant worksheets, and keys to the housekeeping staff at the start of their shifts.
- Manage the Lost and Found procedure, including logging, storing, and responding to guest inquiries about lost items.
- Assist in controlling inventory by tracking the usage of linens, cleaning supplies, and guest amenities, and preparing purchase requisitions.
- Handle administrative duties such as managing staff attendance records, filing reports, and maintaining departmental records.
Qualifications
- Ideally with a relevant degree or diploma in Hospitality or Tourism management
- Minimum 2 years work experience hotel operations
- Good problem solving, administrative and interpersonal skills are a must
