Job Title: HR Generalist
Department: Service Office / Corporate HR
Reports To: HR Manager / HR Business Partner
Location: Service Office (On-site/Hybrid)
Position Summary
The HR Generalist provides comprehensive HR support to the service office and assigned business units. This role is responsible for executing day-to-day HR operations, ensuring compliance with company policies and labor regulations, and supporting initiatives related to talent acquisition, employee relations, performance management, compensation, HR administration, and employee engagement.
Key Responsibilities
1. Recruitment & Onboarding
- Manage end-to-end recruitment for service office roles (sourcing, screening, interviewing, offers).
- Coordinate new hire onboarding, orientation sessions, and probationary evaluations.
- Maintain job descriptions and support workforce planning.
2. Employee Relations
- Serve as a point of contact for employee inquiries and provide guidance on HR policies.
- Assist in handling employee concerns, conflict resolution, and disciplinary actions.
- Foster a positive work environment and promote company culture.
3. HR Operations & Compliance
- Maintain and update employee records in HRIS and personnel files.
- Prepare HR reports, headcount summaries, and analytics for management.
- Ensure compliance with labor laws, company policies, and internal procedures.
- Support audits and documentation related to compliance.
4. Performance Management
- Assist with annual performance reviews, goal-setting processes, and development plans.
- Track and follow up on performance evaluations and probation reviews.
- Provide guidance to managers on performance-related matters.
5. Compensation & Benefits Administration
- Support payroll preparation by providing accurate employee data and changes.
- Assist employees with benefits enrollment, claims, and queries.
- Maintain and update compensation records and assist with annual salary reviews.
6. Training & Development
- Coordinate internal and external training programs and track participation.
- Support implementation of learning initiatives and employee development plans.
7. Engagement & HR Projects
- Organize employee events, engagement activities, and wellness programs.
- Support corporate HR initiatives, culture programs, and organizational development projects.
Qualifications
Education & Experience
- Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
- 24 years of HR generalist experience, preferably in a service office or corporate environment.
- Experience with HRIS and MS Office applications.
- Fluent English .
Skills & Competencies
- Strong knowledge of HR processes, labor regulations, and best practices.
- Excellent communication and interpersonal skills.
- High attention to detail, organizational skills, and ability to maintain confidentiality.
- Problem-solving abilities and a customer-service mindset.
- Ability to work independently and collaborate with cross-functional teams.
