Company Description
Established in 1989, Flamingo - Travel and Tours is a leading company in the business and leisure travel industry. Known for its commitment to excellence, the company provides exceptional travel experiences tailored to client needs. Flamingo prides itself on employing highly qualified and experienced professionals to deliver outstanding service and meet customer demands. With decades of expertise, Flamingo has built a reputation for quality and reliability in the tourism sector.
Job Summary
The HR & Administration Manager will be responsible for managing all human resources and administrative functions across the hotel and tourism operations. This role requires apractical, operations-focused HR professionalwith experience in hospitality, staff scheduling, recruitment, payroll coordination, and employee relations.
Key Responsibilities
Human Resources
- Lead end-to-end recruitment for hotel, tourism, and transportation staff
- Prepare and maintain job descriptions for all roles
- Manage onboarding, contracts, and employee files
- Develop and implement attendance, shift, leave, and disciplinary systems
- Handle employee relations, complaints, and conflict resolution
- Monitor staff turnover and implement retention strategies
- Conduct performance evaluations and KPI tracking
- Coordinate payroll, incentives, and overtime calculations
Administration & Compliance
- Manage HR policies and procedures aligned with Egyptian labor law
- Handle social insurance, labor office documentation, and compliance
- Maintain accurate HR records and reports
- Support management with organizational structure and workforce planning
Operations Support
- Work closely with Hotel Management, Front Office, Housekeeping, Drivers, and Operations teams
- Support operational staffing needs during peak periods
- Ensure smooth coordination between hotel, caf, and transfer services
Qualifications & Experience
- Bachelor's degree in Human Resources, Business Administration, or related field
- 37 years of HR experience in hospitality, hotels, tourism, or service industries
- Strong knowledge of Egyptian labor law and social insurance
- Proven experience managing shift-based and operational staff
- Excellent communication and problem-solving skills
- Hands-on, flexible, and people-oriented mindset
Preferred Skills
- Experience in hotel or tourism companies
- Ability to work under pressure and manage multiple departments
- Strong reporting and organizational skills
- Arabic & English communication skills
What We Offer
- Competitive salary based on experience
- Performance-based incentives (KPIs)
- Growth opportunity within a fast-expanding hospitality group
- Direct exposure to hotel and tourism management decision-making
Employment Type
