Job Summary
The HR Operations Manager is responsible for overseeing end-to-end HR operational activities, ensuring operational excellence, compliance, accuracy of HR data, and efficient delivery of HR services. The role plays a critical part in enabling HR strategy through strong governance, digitalization, analytics, and process optimization.
Key Responsibilities
HR Operations & Service Delivery
- Lead and manage all HR operational processes, ensuring accuracy, consistency, and compliance with company policies and local labor laws.
- Oversee employee lifecycle activities including onboarding, offboarding, total rewards management, contract renewals, workforce planning, cost management, employee records, and document management.
- Ensure smooth execution of HR services such as annual leave administration, employee requests, and master data management.
Total Rewards & Payroll
- Manage Total Rewards operations in coordination with relevant stakeholders.
- Review payroll outputs to ensure accuracy, compliance, and timely reporting.
- Support compensation-related reporting and analysis as required.
Budgeting, Reporting & Analytics
- Lead HR budgeting, cost control, and periodic HR financial reporting.
- Develop and maintain HR dashboards, analytics, and KPIs to support decision-making.
- Provide regular insights on headcount, turnover, costs, and operational efficiency.
Policies, Compliance & Audit
- Formulate, review, and maintain HR policies, procedures, and SOPs.
- Ensure compliance with internal governance frameworks and external labor regulations.
- Lead HR audits and address gaps through corrective action plans.
HR Systems & Digitalization
- Drive HR digitalization initiatives, ensuring optimal utilization of HR systems.
- Act as the key HR Operations lead for HRIS, payroll systems, and workflow automation.
- Partner with IT and vendors to enhance system efficiency and data integrity.
Strategic & Operational Projects
- Lead and contribute to HR strategic and operational projects.
- Identify opportunities for process improvement and operational excellence.
- Support change management initiatives impacting HR operations.
Qualifications & Experience
- Bachelor's degree in human resources, Business Administration, or a related field.
- 12+ years of progressive HR experience, with strong exposure to HR Operations and managing teams.
- Solid knowledge of labor law, payroll processes, and HR compliance.
- Proven experience in HR analytics, reporting, and HR systems.
- Accuracy and timeliness of HR data and payroll
- English Fluent level
