Job Summary:
The HR Officer provides administrative and operational support to the HR team, ensuring the smooth execution of HR processes and compliance with ZSC policies.
Areas of Responsibilities:
Onboarding & Exit Management
- Manage end-to-end onboarding and offboarding processes
- Coordinate IT equipment requests and ID/badge access for new hires.
- Ensure timely creation and maintenance of electronic personnel files.
- Prepare and coordinate the first-week induction plan in collaboration with department heads.
- Maintain consistent communication with new joiners to provide timely updates and support.
- Facilitate visa applications as needed.
- Conduct employee orientation sessions.
- Coordinate exit interviews and manage the clearance process for departing employees.
Employee Relations
- Respond to routine employee inquiries regarding policies, benefits, and grievance procedures.
- Assist in organizing wellness initiatives and employee support programs.
- Maintain a tracker of employee complaints and support resolution within agreed SLAs.
Recruitment Support
- Lead full-cycle recruitment for non-management roles, including sourcing, phone screening, and scheduling interviews with relevant departments.
- Attend final interviews alongside hiring managers.
- Ensure interview assessments are completed and appropriately documented.
- Maintain a recruitment tracker and database of shortlisted candidates for future talent pooling.
Training and Development
- Assist in organizing and coordinating training sessions by scheduling, communicating with employees and training vendors, and tracking attendance to support employee skill development.
- Ensure training tracker is regularly updated
PRO Support
- Provide coverage for PRO functions during periods of absence or leave.
- Assist in ensuring accurate reporting, data tracking, and up-to-date recordkeeping related to PRO activities.
Staff Engagement
- Collaborate with the HR Manager to plan and execute staff engagement activities, including logistics and event coordination.
Administrative Support & Reporting
- Maintain accurate and up-to-date digital employee records.
- Assist in the preparation of onboarding and employment letters.
- Support the team with HR-related reporting and ad-hoc administrative tasks.
Qualifications and Requirement:
- Bachelor's degree in human resources, Business Administration, or a related field.
- At least 3-5 years of HR experience, with a focus on onboarding, employee relations, recruitment support, and payroll assistance.
- Proficiency with HRIS systems and Microsoft Office.
- Ability to maintain accurate records and generate HR reports.
- Experience with structured onboarding, induction planning, and exit procedures.
- Ability to interpret and communicate HR policies and labor law basics to employees
- Strong organizational skills
- Good attention to details
