Inbound Customer Service Representative

Company Description

Sutherland Healthcare Solutions is a global leader in analytics-driven business process and technology solutions aimed at optimizing healthcare's financial and clinical performance. With over 35 years of experience, Sutherland focuses on delivering innovative, experience-led digital transformations with measurable results. Using proprietary AI-based products and automation platforms, we craft exceptional experiences for both customers and employees. Our team operates in a culture of collaboration, fostering a commitment to clients and one another, known as One Sutherland. Join us in making digital solutions more human.

Role Description

This is a full-time, on-site Customer Service Agent Technical Support role located in Cairo. In this position, you will provide professional technical support by addressing customer inquiries, resolving technical issues, and ensuring a positive customer experience. You will also handle troubleshooting, effectively communicate with customers, and document resolutions in a timely and precise manner. A primary responsibility is ensuring customer satisfaction while working collaboratively with internal teams to enhance processes.

Qualifications

• Proficiency in Customer Service, Customer Support, and understanding Customer Satisfaction metrics
• Experience in delivering positive Customer Experience and managing Customer Relationships
• Excellent communication and problem-solving skills, with the ability to handle inquiries professionally
• Strong technical aptitude and ability to troubleshoot issues effectively
• Ability to adapt to a fast-paced, team-oriented environment
• Fluency in English, both written and verbal; additional language skills are a plus
• Previous experience in a customer service or technical support role is preferred