Inbound Sales Specialist

Company Description

FlairsTech is an international technology-driven Managed Services Provider (MSP) built on Innovation, Talent, and Excellence. With a team of over 1,000 professionals across five offices, FlairsTech supports more than 100 global partners with services such as Software Development, Digital Solutions, Business Operations, and Customer Support. As a trusted partner, we work closely with clients across North America, Europe, the Middle East, and Africa to enhance processes, optimize outcomes, and boost productivity. FlairsTech's success is driven by a dedication to collaboration and the exceptional talent of its team members.

Role Description

The Inbound Sales Specialist (English C1) is a full-time hybrid role based in Qesm El Maadi, with flexibility for some work-from-home arrangements. The specialist will handle inbound sales inquiries, effectively communicate with prospective clients, identify their needs, and present tailored solutions. Responsibilities also include building and maintaining positive relationships with potential customers, ensuring a high-quality customer experience, and proactively assisting with client inquiries, feedback, and concerns.

Qualifications

• Strong Customer Service and Customer Support skills, ensuring prompt and targeted resolution of client inquiries.
• Excellent Communication and active listening skills, with proficiency in English at a C1 level to ensure clear and professional interactions.
• Experience in Sales and the ability to identify customer needs, offer adapted solutions, and consistently meet sales targets.
• Understanding of Customer Experience, focusing on creating positive, productive, and lasting relationships with clients.
• Proficiency in working within hybrid environments, managing tasks effectively both remotely and on-site.
• Strong time management and problem-solving abilities.
• Previous experience in a sales or support role, especially within the tech or MSP sector, is a plus.
• Bachelor's degree in Business Administration, Marketing, Communication, or a related field is preferred.