Incident & Risk Manager

We are looking for an experienced & to support a major government organisation in leading Major Incidents, Problem Management, IT Risk Management, and Governance across mission-critical services.

Location: Sharjah

Duration: 12 Months (Extendable)

Client: Government Entity

Notice Period: Maximum 30 Days

Note: Candidate must be locally available in UAE with an attested degree.

Ideal candidates should have strong experience handling war rooms, root cause analysis, risk assessments, ITSM practices, and working with cross-functional teams (NOC/SOC/Cloud/Security).

ITIL v4 expertise is mandatory.

Lead and manage Major & Critical Incidents, acting as Incident Commander

Drive incident triage, troubleshooting, escalation, and communication

Prepare PIRs, RCA reports, executive summaries, and dashboards

Conduct structured RCAs using 5 Whys, Fishbone, FMEA, etc.

Maintain the IT Risk Register, define mitigation plans, and ensure compliance

Align processes with ITIL v4, ISO 27001, NCEMA standards

Support audits, update SOPs/runbooks for Incident, Problem & Risk Mgmt.

Drive trend analysis, CSI initiatives, and service improvements

Collaborate with multi-disciplinary teams (NOC, SOC, Cloud, Security, Vendors)

&

712 years in IT Service Management roles

Strong experience in Major Incident handling & war room coordination

Exposure to NOC/SOC, cloud environments, and mission-critical systems

Solid background in IT risk assessment & mitigation planning

Expertise in ITIL v4 (Mandatory)

Familiarity with ISO 27001, NCEMA, NIST

Experience with ServiceNow or similar ITSM platforms

Excellent communication, stakeholder management & crisis leadership skills

ITIL v4 Managing Professional / Intermediate

ISO 27001 Lead Auditor / Implementer

COBIT / Risk Management (PMI-RMP or equivalent)

Interested candidates with relevant experience can also connect with Shaloo Rani on LinkedIn here

or send resume at [Confidential Information] along with current salary, expected salary, and notice period details.