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Job Description
Role Title: Accounts Manager ICT Sales
Location: [Add Location if Applicable]
Reports To: Sales Director / Business Development Lead
About the Role
We are looking for an experienced and driven Accounts Manager ICT Sales to manage and grow a portfolio of clients within the Information and Communication Technology (ICT) sector. This role is ideal for someone who thrives in a consultative sales environment, has a passion for technology, and is motivated by delivering impactful solutions that help businesses thrive in the digital era.
Key Responsibilities
1. Account Management
- Build and maintain strong, long-term relationships with key clients in the ICT space.
- Serve as the primary contact for all client communications and ensure a high standard of service delivery.
- Understand clients business goals and IT requirements to recommend tailored technology solutions.
2. Sales Growth
- Identify new revenue opportunities through upselling and cross-selling ICT products and services (e.g., cloud, cybersecurity, software, networking).
- Develop strategic account plans and work toward achieving sales targets and expanding the client base.
- Deliver persuasive sales presentations, proposals, and product demos to prospective and existing clients.
3. Customer Satisfaction & Retention
- Conduct regular client check-ins to ensure satisfaction and identify new needs.
- Proactively address client concerns and coordinate with internal teams to resolve issues effectively.
- Focus on building trusted advisor relationships that lead to long-term partnerships.
4. Market Intelligence
- Stay informed about ICT industry trends, emerging technologies, and competitor movements.
- Use market and client insights to inform account strategies and identify business development opportunities.
5. Reporting & Analysis
- Track and report on sales KPIs, including revenue, pipeline activity, and forecasts.
- Analyze sales performance to identify trends, gaps, and areas for improvement.
- Provide regular updates to management on account health and growth opportunities.
6. Cross-functional Collaboration
- Work closely with pre-sales, technical, marketing, and customer support teams to ensure smooth solution delivery.
- Share knowledge, insights, and best practices with peers to support team-wide success.
Candidate Profile
Qualifications & Experience
- Bachelor's degree in Business, Information Technology, Marketing, or a related field.
- 36 years of experience in ICT sales or account management, preferably in B2B or enterprise settings.
- Strong understanding of ICT products and services, including cloud solutions, cybersecurity, networking, and enterprise software.
Skills & Competencies
- Excellent communication, presentation, and negotiation skills.
- Proven ability to develop client relationships and drive consultative sales.
- Self-starter with a results-driven mindset and strong organizational skills.
- Analytical thinker with a customer-focused approach to problem-solving.
- Ability to manage multiple accounts and priorities effectively.
