Job Description:
Vendor Management
- Manage relationships with existing vendors and act as the primary point of contact.
- Monitor vendor performance against SLAs, KPIs, and contract requirements.
- Conduct regular vendor review meetings and prepare performance scorecards.
- Assist in vendor onboarding, documentation, and compliance verification.
- Escalate operational issues and drive resolution with vendors.
Data & Reporting (Advanced Excel)
- Develop and maintain dashboards, trackers, and reports using advanced Excel functionalities (VLOOKUP/XLOOKUP, PivotTables, Power Query, and Conditional Formatting; Macros preferred).
- Analyze vendor performance data to identify trends, gaps, and opportunities.
- Generate management reports and executive summaries for leadership.
Process & Compliance
- Support procurement and contract teams in reviewing vendor agreements.
- Ensure vendors adhere to organizational policies, security standards, and regulatory requirements.
- Maintain accurate documentation for audits, renewals, and performance reviews.
- Continuously improve vendor management processes to enhance efficiency.
Operational Coordination
- Collaborate with internal stakeholders, including IT, Finance, Procurement, and Operations.
- Coordinate incident, change, or service request escalations related to vendor services.
- Track deliverables, timelines, and contract renewals.
