Information Technology Help Desk

Job Title: IT Help Desk

Company: Methode Electronics Egypt

Location: Nasr city, cairo, Egypt (on-site)

About us:

Methode Electronics, Inc. (NYSE: MEI) is a leading global supplier of custom-engineered solutions with sales, engineering and manufacturing locations in North America, Europe, Middle East and Asia. We design, engineer, and produce mechatronic products for OEMs utilizing our broad range of technologies for user interface, LED lighting system, power distribution and sensor applications. Our solutions are found in the end markets of transportation (including automotive, commercial vehicle, e-bike, aerospace, bus, and rail), cloud computing infrastructure, construction equipment, and consumer appliance. Our business is managed on a segment basis, with those segments being Automotive, Industrial, and Interface.

Job Summary:

The IT Technical Support Specialist will be responsible for providing timely and effective technical assistance to employees, ensuring smooth operation of hardware, software, and network systems. This role includes diagnosing and resolving IT issues, managing user accounts, maintaining equipment and licenses, and supporting both on-site and remote staff. The ideal candidate will have strong troubleshooting skills, a solid understanding of Windows environments, and the ability to deliver excellent customer service while working independently or as part of a team.

Key Responsibilities:

• Respond to IT support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and upgrade desktops, laptops, printers, and peripherals.
• Provide support for operating systems and common applications (MS Office, Outlook, etc.).
• Set up and maintain user accounts, permissions, and group policies in Active Directory.
• Troubleshoot basic network issues (LAN/WAN, DNS, DHCP, Wi-Fi).
• Maintain IT equipment inventory and software licenses.
• Assist with onboarding/offboarding employees (devices, accounts, access).
• Document issues, solutions, and standard IT procedures.
• Escalate complex problems to higher-level support when needed.

Job Requirements:

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• Relevant certifications (CompTIA A+, Microsoft Certified, Cisco CCNA) are a plus.
• 13 years of experience in IT support/helpdesk roles.
• Strong troubleshooting skills in Windows environments.
• Familiarity with ticketing systems (e.g., Salesforce).
• Basic networking knowledge (TCP/IP, routers, switches, firewalls).
• Experience with Microsoft Office 365 and Active Directory.
• Knowledge of antivirus and endpoint protection tools.
• Familiarity with remote support tools.
• Excellent communication and customer service skills.
• Strong problem-solving and multitasking abilities.
• Ability to work independently and in a team.
• Good time management and attention to detail.