About us:
As a comprehensive solutions provider, Lunar Rails specializes in a diverse range of areas relating to digital assets. Our team of seasoned experts seamlessly navigates the ever-evolving digital landscape to deliver cutting-edge solutions that drive success and offer professional services to businesses located globally.
About the role:
Provide reliable frontline IT support while building system knowledge and operational understanding of the business.
Please complete a brief online assessment, which will help us gain a better understanding of your working style and strengths in a practical context. Kindly note that completing the assessment is required to be considered for this opportunity.
https://app.testgorilla.com/s/5rcrdlq0
Responsibilities:
User & System Support
- Provide first-line IT support across core systems and tooling (MacOS, Google Workspace, Notion, Slack, etc)
- Support users on-site and remotely across multiple time zones
- Manage user setup, access, roles and permissions in line with defined policies
- Support onboarding and off-boarding of staff and devices
- Install, configure and support workstation hardware, software, printers and phones
- Provide basic user guidance and support on approved tools and systems
Operational Administration
- Assist with application rollouts, upgrades and troubleshooting
- Support local office networks, VPN endpoints and connectivity infrastructure
- Ensure operating systems and applications are kept up to date in line with security and performance standards
- Maintain clear documentation of systems, issues and resolutions
Process, Security & Improvement
- Follow defined IT and security procedures, escalating complex or high-risk issues to the IT Service Lead
- Ensure security standards and policies are applied in day-to-day IT work
- Support compliance and ISO-related activities under guidance
- Contribute to continuous improvement of IT processes, documentation and tooling
- Test and provide feedback on new tools and technologies where appropriate
Skills & Experience
Required
- Bachelor's degree in IT, Computer Science or a related field (or equivalent experience)
- Hands-on experience providing IT support in a MacOS and SaaS-based environment
- Familiarity with:
- Mac OS environment
- Google Workspace administration
- Common collaboration tools (eg Slack, Notion)
- Basic networking concepts
- Strong troubleshooting, problem-solving and communication skills
- Ability to work independently within defined procedures and escalate appropriately for security, automation or governance-related matters
- Willingness to learn and develop in a regulated, technology-driven business
- Ability to work flexible hours to cover EU timezone
Preferred / Nice to Have
- 2 years experience in a similar IT support or junior systems role
- Exposure to professional IT certifications (or interest in pursuing them)
- Basic awareness of cryptocurrency and blockchain concepts
Benefits & Perks
- Flexible working hours with hybrid WFH
- Comprehensive compensation packages
- A brand-new modern office near Dubai Marina
- Monthly team lunches, and a very healthy team events budget
