Company Description
Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and facilitates seamless integration and scalability for enterprise AI applications. Open Innovation AI focuses on optimizing and simplifying AI workload management and making AI technologies accessible to organizations of all sizes. With its innovative solutions, companies can reduce operational costs, accelerate time to value, and maximize their return on investment, ensuring that their AI strategies contribute directly to enhanced business outcomes.
Role Overview
The IT Support Engineer is the first point of contact for all internal IT-related issues within the organization.
This role ensures employees have reliable access to laptops, accounts, applications, and network connectivity.
The engineer will install, configure, and maintain end-user systems, manage access provisioning, and support the office's internal network (switches, Wi-Fi, printers, and VPNs), as well as asset tracking, and documentation.
Roles & Responsibilities
- Act as the first line of support for all IT incidents and service requests.
- Install, configure, and maintain company laptops (Windows, macOS, Linux as applicable).
- Manage user accounts and permissions across core systems (Microsoft 365, Jira, etc.).
- Configure email clients, VPN access, printers, and shared drives.
- Maintain the office local network (LAN), Wi-Fi access points, and small switches.
- Troubleshoot connectivity and hardware issues (wired and wireless).
- Manage IT inventory- laptops, peripherals, and software licenses.
- Maintain an accurate inventory of all IT assets, including laptops, peripherals, software licenses, and network equipment, ensuring proper assignment and lifecycle tracking.
- Coordinate with vendors for hardware procurement, repairs, and warranty claims.
- Support onboarding and offboarding of employees (equipment preparation, account setup, and deactivation).
- Document common IT procedures, FAQs, and knowledge base articles.
- Implement and maintain basic endpoint security controls (antivirus, encryption, MFA).
- Escalate complex issues to external support vendors or internal infrastructure teams when necessary.
Qualification, Experience, Competence and Certifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 25 years of experience in IT support or system administration roles.
- Strong knowledge of Windows and macOS setup, configuration, and troubleshooting.
- Familiarity with Active Directory and Azure AD user management.
- Experience with basic network configuration, including switches, VLANs, and Wi-Fi.
- Understanding of VPNs, firewalls, and endpoint security tools.
- Excellent problem-solving and communication skills.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred.
- ITIL Foundation certification is an advantage.
- Ability to work independently and establish IT processes from the ground up.
Reporting To:
Manager Technical Operations
