Information Technology Support Officer

Job Title: Arabic-Speaking IT Officer

Department: Information Technology

Reports To: IT Manager

Employment Type: Full-time

Job Summary:

We are seeking a skilled and proactive Arab-NativeIT Officer to provide technical support and digital assistance to our staff, with a focus on macOS, iPhone devices, windows, Microsoft Office 365, and WordPress management. The ideal candidate will also have a good eye for graphic design, experience in drafting professional Arabic letters and reports, and the ability to review contracts with precision and clarity.

Key Responsibilities:

• Provide day-to-day technical support to employees using macOS and iPhone devices, including setup, troubleshooting, and updates.
• Support users in Microsoft Office 365, including Outlook, Word, Excel, Teams, and OneDrive.
• Ensure system and data security, regular backups, and compliance with IT policies.
• Coordinate with external IT service providers when necessary.
• Maintain an inventory of IT assets and ensure timely maintenance.
• Create and Maintain WordPress website, including content management, plugin updates, and troubleshooting.
• Create visually appealing digital content using graphic design tools such as Adobe Photoshop, Illustrator, or Canva.
• Draft formal Arabic letters, internal memos, and official reports, ensuring proper structure, grammar, and tone.
• Assist in reviewing legal or commercial contracts for clarity, formatting, and basic compliance (in collaboration with legal or management).

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 23 years of experience in a similar role.
• Proficient in Microsoft Office 365.
• Good working knowledge of WordPress (content updates, plugin/theme management).
• Proficient in graphic design tools (Adobe Suite or Canva).
• Excellent Arabic, English writing skills for formal correspondence and reporting.
• Basic understanding of contract language and formatting.
• EnglishArabic translation abilities.
• Strong troubleshooting and interpersonal skills.
• Ability to handle multiple tasks with efficiency and professionalism.
• Experience with basic network troubleshooting (Wi-Fi, printers, shared drives).

Preferred Skills (Optional but a Plus):

• Familiarity with Apple MDM solutions (like Jamf or Intune for Apple).
• Basic SEO and web analytics tools for WordPress.