Job Title: IT Support
Department: Information Technology
Location: Dubai
Reports To: IT Supervisor
ROLE DESCRIPTION
The IT Support professional will provide first-line technical assistance and day-to-day operational support to staff across JobsGlobal.com offices in the UAE and liaise with global IT teams as needed.
This role ensures that all IT systems, hardware, software, and network services run efficiently, supporting business continuity for recruitment operations across multiple regions. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to delivering a high standard of service to end-users.
REQUISITES
- Education:
- Bachelor's Degree in Computer Engineering, Information Technology, or a related field (mandatory).
- Experience:
- 2 years of hands-on IT support experience in a corporate or multinational environment.
- Experience supporting Windows and macOS environments, Office 365, and cloud-based platforms.
Languages: English: Strong command
- Technical Skills:
- Strong knowledge of computer hardware, operating systems, and office applications.
- Familiarity with networking concepts (TCP/IP, DHCP, DNS, VPN).
- Basic understanding of cybersecurity principles, firewalls, and endpoint security.
- Experience with ticketing/helpdesk systems (e.g., Jira, ServiceNow, Freshdesk) is an advantage.
- Soft Skills:
- Excellent problem-solving and analytical abilities.
- Strong interpersonal and communication skills to interact with staff at all levels.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Customer-service mindset with a proactive approach.
KEY RESPONSIBILITIES
- Technical Support & Troubleshooting
- Act as the first point of contact for IT-related queries from employees (onsite and remote).
- Diagnose, troubleshoot, and resolve hardware, software, and network issues within agreed SLAs.
- Provide remote support to users across different branches when required.
- System & Hardware Management
- Install, configure, and maintain desktops, laptops, printers, scanners, VoIP phones, and other IT peripherals.
- Manage software installations, upgrades, and licensing compliance.
- Support setup and maintenance of video conferencing systems and collaboration tools (e.g., MS Teams, Zoom).
- Network & Security
- Assist in monitoring and maintaining LAN, WAN, Wi-Fi, and VPN connections.
- Support IT Manager in implementing and maintaining security policies, including antivirus, endpoint protection, and data backups.
- Report and escalate any security breaches or risks.
- User Onboarding & Training
- Prepare IT equipment and accounts for new hires, ensuring smooth onboarding.
- Provide basic training to employees on corporate systems, email, collaboration tools, and IT best practices.
- Documentation & Reporting
- Maintain accurate records of IT assets, incidents, and resolutions.
- Prepare periodic reports on common issues and recommend solutions for efficiency.
- Collaboration & Projects
- Work closely with the IT Manager and regional IT teams on system upgrades, rollouts, and improvement initiatives.
- Support disaster recovery and business continuity plans as required.
REQUISITES
- Education:
- Bachelor's Degree in Computer Engineering, Information Technology, or a related field (mandatory).
- Experience:
- 2 years of hands-on IT support experience in a corporate or multinational environment.
- Experience supporting Windows and macOS environments, Office 365, and cloud-based platforms.
Languages: English: Strong command
- Technical Skills:
- Strong knowledge of computer hardware, operating systems, and office applications.
- Familiarity with networking concepts (TCP/IP, DHCP, DNS, VPN).
- Basic understanding of cybersecurity principles, firewalls, and endpoint security.
- Experience with ticketing/helpdesk systems (e.g., Jira, ServiceNow, Freshdesk) is an advantage.
- Soft Skills:
- Excellent problem-solving and analytical abilities.
- Strong interpersonal and communication skills to interact with staff at all levels.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Customer-service mindset with a proactive approach.
