Inside Sales Executive in IT & Cyber Security

Inside Sales Executive - Cybersecurity Solutions | Dubai, UAE

About Lumora

Lumora is a leading Managed Security Service Provider (MSSP) delivering cutting-edge cybersecurity solutions to SMBs and mid-market enterprises across the UAE. We provide clarity in the complex world of cybersecurity by identifying security postures and addressing gaps before they can be exploited. Our mission is to predict, prevent, and neutralize threats so businesses can focus on growth with confidence. With solutions purpose-built for growing businesses, we offer cost-effective security that integrates seamlessly with any tech stack, backed by real-world expertise and 24/7 threat monitoring.

Key Responsibilities

Handle MSSP service renewals, follow-ups, and quotation generation.

Maintain 100% accurate CRM entries with updated client data, renewal dates, and actions.

Coordinate with sales and operations teams for quote creation, order processing, and documentation.

Identify upsell and cross-sell opportunities from existing accounts.

Prepare sales proposals, quotations, and pricing sheets as per client requirements.

Work closely with presales and technical teams for client solution clarifications.

Support digital outreach and lead nurturing campaigns with the marketing team.

Ensure timely renewal reminders and achieve retention targets.

Submit weekly and monthly performance reports on renewals and outcomes.

Key Performance Indicators (KPIs)

Renewal Conversion Rate Minimum 90% on-time renewals

CRM Accuracy 100% data accuracy and tracking

Upsell/Cross-sell Revenue 20% growth from existing clients

Follow-up Efficiency 100% follow-ups within 24 hours

Quote Turnaround Time 12 working days

Customer Satisfaction Maintain 8/10 or higher

Sales Pipeline Growth 15% quarterly increase in qualified opportunities

Reporting & Reviews

Daily report to the reporting officer

Weekly review meetings (MoM submission)

Monthly report submission before 2nd of every month

Monthly review & action plan (MoM) before 3rd

Required Skills

Excellent English communication (spoken & written)

Strong organizational and follow-up skills

Proficiency in Microsoft Office, CRM tools, and email

Effective teamwork and coordination across departments

High attention to detail and multitasking ability

Customer-focused, proactive, and goal-oriented attitude

If you're looking to grow your career in cybersecurity sales and work in a collaborative, high-performance environment, we'd love to hear from you!

Lumora is an equal opportunity employer committed to building a diverse workforce and creating an inclusive work environment.

Location: Dubai, United Arab Emirates

Employment Type: Full-time

Preferred : Both male & female candidates

Industry: Cybersecurity | Information Technology | Managed Security Services