Job Purpose:
Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).
Responsibilities Key Responsibilities
- Business and Contract Development
- Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements
- Prepare and review agreements and addenda (fees, credit limits, return policy, disputes)
- Develop a map of installment offers tailored to different seasons and customer segments (0% fees/seasonal installments/down payment)
- Relationship and Partnership Management
- Serve as a single point of contact for each provider, and conduct monthly/quarterly performance review meetings
- Lead joint marketing and sales plans (co-marketing) and define target shares/campaigns. 3. Operational and Technical Integration
- Coordinating with the IT team to integrate APIs/SDKs/payment gateways and testing environments
- Unifying the customer journey across POS and e-commerce platforms
- Monitoring and managing downtime and errors with the provider and within the Service Level Agreement (SLA)
- Governance, Compliance, and Risk
- Ensuring that installment offers comply with internal policies and relevant regulatory requirements
- Managing objections and disputes and establishing a clear escalation mechanism
- Financial Reconciliations and Reconciliation
- Monitoring daily/weekly settlement and collection schedules and reconciling transactions with sales orders
- Reviewing discounts/commissions, administrative fees, and settlement variances, and addressing any discrepancies
- Providing periodic financial reports on net income, revenue, and any outstanding amounts
- Sales and Customer Service Empowerment
- Train sales and customer service staff on available installment programs
- Monitor the customer experience from approval to delivery and after-sales support
- Marketing and Sales Growth
- Monitor the implementation of installment campaigns (digital/in-store channels) and track their impact on sales
- Analytics and Dashboards
- Build a dashboard showing: installment selection rate, approvals, rejections, cart value, conversion rate, and returns
- Analyze reasons for rejections and improve policies with providers (thresholds, evaluation criteria)
- Documentation and Reporting
- Prepare weekly/monthly reports for management: installment sales, profitability, risk indicators, and opportunities for improvement
Requirements
Requirements
- Bachelor's degree in Business Administration, Finance, Economics, or a related field (MBA is a plus).
- 3-5 years of experience in partnerships management, financial services, or payment solutions preferably in retail or e-commerce sectors.
- Strong knowledge of installment programs, BNPL (Buy Now, Pay Later) solutions, and payment gateway integrations.
- Solid understanding of contract negotiation, financial reconciliation, and commission structures.
- Experience working with cross-functional teams (IT, Finance, Sales, Marketing, and Customer Service).
- Excellent analytical and problem-solving skills with high attention to detail.
- Strong communication and negotiation skills to manage and influence external partners.
- Proficiency in Excel, Power BI, or other analytics tools for building performance dashboards.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
