Job Title: IT Assistant
Location: Jebel Ali, Dubai
Employment Type: Full-Time
Salary & Benefits
- Salary: AED 4,000 per month
- Accommodation: Provided by the company
- Other benefits as per UAE Labor Law
Job Summary
We are seeking a detail-oriented, proactive, and technically skilled IT Assistant to support day-to-day IT operations across office, warehouse, and factory environments. The ideal candidate will provide first-level technical support, ensure system reliability, and help maintain minimal downtime in production and administrative operations.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
- Maintain and troubleshoot manufacturing systems such as ERP, production tracking, barcode, and label printing systems.
- Support shop-floor devices including industrial PCs, HMIs, terminals, scanners, biometric devices, and printers.
- Monitor and maintain network connectivity (LAN/WAN/Wi-Fi) across factory, warehouse, and office areas.
- Assist in basic Active Directory administration, shared folders, and email setup.
- Manage user accounts, access rights, and password administration.
- Perform regular data backups, antivirus updates, and system patch management.
- Support CCTV systems, access control systems, and time attendance systems (if applicable).
- Coordinate with production and engineering teams to minimize IT-related downtime.
- Maintain IT asset inventory, documentation, and hardware lifecycle tracking.
- Liaise with external vendors for repairs, AMC services, and system upgrades.
- Ensure compliance with company IT policies and support audit requirements.
- Assist in IT-related projects and system improvements.
Required Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum 23 years of experience in IT support or helpdesk role
- Basic knowledge of:
- Computer hardware and peripherals
- Networking concepts (LAN/WAN)
- Windows operating systems
- Microsoft Office applications
- ERP systems
- Strong troubleshooting and communication skills.
- Ability to work independently and in a team environment
Key Skills & Competencies
- Technical troubleshooting
- Attention to detail
- Cybersecurity awareness
- Ability to work under pressure
- Documentation & Asset Management
- System & Account Administration Support
